Learn How To Return Request

Submit a return request

Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.

1. Log in to your account:  https://shopify.com/69392761131/account
2. In the Email field, enter your email address, and then click Continue.
3. In your email account, open the email sent from our store and copy the six-digit verification code included in the email. 3. Go back to the online store, and then enter a six-digit verification code.
4. Click the order that you want to submit the return for.
5. If your order has more than one item, then select the items that you want to return.
6. Select a return reason and add a note for the store.
7. Click Request return. If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

If Approved: Copy The Instructions below.

1. Pack the items you're returning.
2. Print your return shipping label. If you haven’t received it yet, we’ll send it to you soon.
3. Attach the label to the package. Cover or remove any old shipping labels.
4. Give the package to USPS.
5. Track your return using your tracking number to make sure we get it.

If you still have confusion or having a hard time learning to return request your order or if the system is giving you troubles. Please message our returns team returns@chewypupball.com and we will be happily to fix your problem.