Shipping & Returns
Shipping
Orders are typically delivered within 7–15 business days, depending on your location. Once your order is processed, you will receive tracking information by email.
If your order is taking longer than expected, please contact our support team at support@chewypupball.com and we will review the shipment with you.
If your order arrives damaged during shipping, please contact us within 14 days of delivery and include clear proof of the damage so we can review your request.
Returns
We accept returns within 14 days of delivery.
You may request a return if:
- you ordered the wrong size
- your order arrived damaged
- you received the wrong item
- there is another valid issue with your order
To request a return, contact our returns team at returns@chewypupball.com.
Please note:
- the item must be returned within the 14-day return window
- proof may be required for damaged or incorrect orders
- original shipping times, carrier delays, and order details may affect review time
Important Return Note
ChewyPupBall is made for chewing and play, but no dog toy is indestructible. If the product has been damaged, torn, or destroyed during normal use by your dog, that does not qualify for a refund.
Need Help With a Return?
For return steps and more details, please visit:
You can also review our full refund policy here:
If you have questions about your order, shipping, or return status, contact us at support@chewypupball.com or returns@chewypupball.com.